Refund & cancellation policy

Cancelling an order

You can cancel any order free of charge before it is dispatched by messaging us on WhatsApp or writing to care@bhumaewellness.com with your order number. Once a parcel has been handed to the courier it can no longer be cancelled.

Prepaid orders cancelled before dispatch are refunded in full, including shipping.

Returns

Because these are cosmetic powders sold in sealed pouches, we cannot accept returns of opened products, for reasons of hygiene and safety.

We will replace or refund any product that arrives damaged, is the wrong item, or is defective. Tell us within 48 hours of delivery at care@bhumaewellness.com with your order number and photographs of the parcel and the product. An unboxing video, where you have one, makes the claim much faster to settle.

Refund timelines

Approved refunds are initiated within 3 business days. Prepaid refunds go back to the original payment method and typically appear within 5 to 7 business days after that, depending on your bank.

Cash-on-delivery orders are refunded by bank transfer to an account in the name of the person who placed the order. We will ask you for those details when the refund is approved.

What is not refunded

The cash-on-delivery fee is not refundable once an order has been dispatched. Where a parcel is returned to us because delivery was refused or the address was incorrect or incomplete, the shipping charge is not refunded.